Shipping & Returns

1) Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. You may alternatively contact us via telephone, fax, or by postal mailing address.

A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss to fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below.

2) The Contract between us

A binding contract for the sale and purchase of goods and/or services between you and us will only come into effect when KDS "the drive shop", Inc. (KDS) issues you a confirmation of order to the e-mail address provided on the order form. KDS is not obliged to accept any order you submit.

3) Product Descriptions

KDS and its affiliates attempt to be as accurate as possible. However, KDS does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error free. If a product offered by KDS is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed below. This does not affect your statutory rights.

4) Your Account

If you use our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. KDS does sell products for children, but it sells them to adults who can purchase with a credit card. If you are under eighteen you may use KDS only with the involvement of a parent or guardian. KDS and its affiliates reserve the right to refuse service, terminate accounts or cancel orders at their sole discretion.

5) Price

KDS reserves the right at any time to revise its prices without notice. All orders for products are subject to availability and KDS reserves the right to refuse to supply to any individual or company for whatever reason.

Although KDS tries to ensure that prices on this web site are accurate, errors can sometimes occur. The prices stated are therefore indicative only but an accurate total price, including delivery charges, will be confirmed to you when we send you confirmation of your order. If the price, when confirmed, is not to your satisfaction your remedy is to withdraw your order and return the goods, if already delivered to you, in an unused condition.

All prices are exclusive of US Dollars. Payment in full requires to be made by credit card through this site. You may be required to pay extra for delivery (the amount of which will be advised in the ordering process) and it may not be possible for us to deliver to some locations.

6) Disclaimer

KDS and the hosts of this site accept no responsibility for, and exclude all liability in connection with, browsing this site, use of information on this site and downloading any material from it including but not limited to any liability for errors, inaccuracies, omissions or misleading or efamatory statements.

We hope you find the contents of this web site interesting and informative, the contents are for general information only. We believe the contents to be true and accurate as at the date of writing but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the content in relation to specific situations or particular circumstances.

We do not want to receive confidential or proprietary information from you through our web site. Any material, information or other communication you may transmit to the web site other than your personal information will be considered non-confidential and non-proprietary. You are prohibited from posting or transmitting to or from the site any unlawful, threatening, libellous, defamatory, obscene, pornographic or other material that would violate any law.

THE SERVICE AND MATERIALS ON THIS WEB SITE ARE PROVIDED "AS IS" AND KDS AND THE HOSTS OF THIS SITE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED TO THE EXTENT PERMITTED BY LAW INCLUDING BUT NOT LIMITED TO WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SERVICE, OUR PRODUCTS OR ANY MATERIALS. KDS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

KDS AND THE HOSTS OF THIS SITE HEREBY EXCLUDE LIABILITY FOR ANY CLAIMS, LOSSES, DEMANDS OR DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO ANY INFORMATION AND/OR SERVICES AND/OR PRODUCTS PROVIDED ON OUR WEB SITE INCLUDED BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGES, COMPENSATORY DAMAGES OR LOSS OF PROFITS OR DATA WHETHER BASED ON A BREACH OF CONTRACT OR WARRANTY, DELICT OR TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE.

7) Withdrawal by you from the Contract

You are entitled to withdraw your order for goods at any time up to the end of the seventh working day after you submit your order even if you have already received the goods. No reason need be given. In order to withdraw your order you must notify KDS in writing at the address set out in the contact details below. If you have received your goods before you withdraw your order you must send them back to KDS at your own cost and risk and in an unused condition. KDS will refund the purchased price only.

If you withdraw your order but KDS has already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to KDS at the contact address below at your own cost and risk as soon as possible. KDS will refund the purchased price only.

All returns for refund must be made within thirty (30) days from date of order, Unopened goods may be returned for full refund of the purchased price only. Opened goods may be returned for refund and will be subjected to 20% restocking fee. Shipping charges are not refundable. After 30 days of purchase, all sales are final and no refunds will be made.

Once you have notified KDS in writing that you are withdrawing your order, your account will be re-credited as soon as possible and in any event within thirty (30) days of your order provided that the goods in question are returned by you and received by KDS in the condition they were in when delivered to you.

8) Product Availability

If KDS has insufficient stock to deliver the goods ordered by you any sum debited from your credit card will be re-credited to your account and KDS will notify you by e-mail at the address given by you in your order form. The refund will be made as soon as possible and in any event within thirty days of your order. KDS will not be obliged to offer any additional compensation for disappointments suffered.

9) Delivery

KDS will deliver the goods ordered by you to the address you give us for delivery at the time you make your order and by whatever means we reasonably consider appropriate. Property in the products will remain with KDS until payment is received in full. You will become the owner of the goods only when the price is received by KDS in full and when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and KDS will not be liable for their loss or destruction.

We reserve the right to make an extra charge for re-delivery if you are not available to accept the products when delivered to you.

10) Warranty

All goods sold by KDS carry a ninety (90) days warranty from the original invoiced date. Warranty goods shall be repaired, replaced, or refund at KDS discretion. KDS reserves the right to replace a defective good with another good of a different brand having similar technical specifications. You must pay the shipping cost to KDS, and KDS will return the goods to you via UPS Ground at no cost to you. Good shipped to KDS requires a Return Material Authorization (RMA) number that must be prominently displayed on the outside of the box. Packages without an RMA number will be refused. An RMA number will be issued within 48 hours after the receipt of your request and is valid for fifteen (15) days. After the fifteenth day, your RMA number will be void and a new RMA number must be requested.

11) Liability

If the goods are damaged by the shipping courier, you are required to file claims with that courier; KDS is not responsible for any damages caused by the shipping courier.

If the goods are not what you ordered or defective or the delivery is of an incorrect quantity, KDS shall have no liability to you unless you notify KDS in writing at the contact address below of the problem within ten working days of the delivery of goods in question.

If you do not receive the goods ordered by you within thirty days of the date on which you ordered them, KDS shall have no liability to you unless notified in writing at the contact address below of the problem within forty days of the date of your order.

Should you require to notify KDS of a problem under this condition our only obligation will be at our option to:

a) Make good any shortage or non-delivery;
b) Replace or repair any goods that are defective; or
c) Refund to you the amount paid by you for the goods in question.

KDS will not be liable to you for any indirect or consequential loss or damage arising out of any problem notified to KDS under this condition and KDS shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

We will be entitled to set off any and all sums due by you to us against any and all sums due by us to you. Nothing in this condition is, however, intended to limit any rights you may have as a consumer under applicable local law that may not be excluded nor in any way exclude or limit KDS liability to you for any death or personal injury resulting from its negligence.

12) General

These terms and conditions of purchase constitute the entire agreement between you an KDS relating to the purchase of our products and/or services and supersedes all other agreements or understanding between the parties.

If any provision in these terms and conditions is deemed to be illegal or unenforceable the rest of the provisions of these terms and conditions will remain in full force and effect.

KDS will not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control.

Contact Details
Our contact details are as follows:
Customer Service Department
KDS "the drive shop", Inc.
8824 Shirley Avenue Unit #10
Northridge, CA 91304 USA

Phone Numbers:
Tel: (818) 700-9945
Fax: (818) 700-8895

Emails:
Sales: sales@kdsdrives.com
Purchasing: purchasing@kdsdrives.com
Billing: accounting@kdsdrives.com
Shipping: support@kdsdrives.com

Technical Help: techsupport@kdsdrives.com

Remove From Fax or e-mail: support@kdsdrives.com

Webmaster: webmaster@kdsdrives.com
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